I think if we all did this at some point in our adult lives we would see that we turned out pretty damn good, despite the people who tried to keep us down!!!
I find it kinda sad that getting great, let alone good, service is an exception and not the norm. When we do find a person or business that gives great service we don’t usually thank them for it. Since they give good service they should just know that we appreciate and then we tell our friends and family about it and that is it.
At Luv-A-Rug we do make people happy with our cleaning results all the time and our clients thank us for our good work and service, but some clients go beyond just telling us. This was waiting for us this morning at our office:
The story behind this thank you card is:
This rug was bought at an estate sale and the couple didn’t get to see all of the rug before purchasing it. The rug had a musty smell to it from being rolled up in a basement. Luckily though there wasn’t any new damage on it, just missing fibers from years past.
The new owners spent a couple of days literally beating the rug trying to get all the dust and dirt out of the rug. The rug was 8×10 wool rug, so trying to beat the rug was a huge job, especially since the wife is expecting their third child. They called Luv-A-Rug to find out about cleaning cost and what they could do to make their rug clean and fresh.
We discussed all their options:
- Have us do our deep cleaning
- Have us do our rugbadgering service only
- Have them rent our dry carpet cleaning system (Host Sponges)
Since it was hard for me to know exactly what kind of rug they had over the phone, it was not easy to give an exact price for cleaning or rugbadgering. They brought it to our office on Wilkinson Rd. and I identified it as a machine made Belgium wool rug.
They had decided to get us to badger the rug and then they would use the dry carpet cleaning Host sponges to freshen it up. Partly because of the cost and partly because they wanted it in a few days due to the soon to arrive baby.
The wife came and picked up the rug and I had some good news for her. Shane, our rug cleaners, had given her rug an initial cleaning. He didn’t see that it was for badgering only until after he had started cleaning it. She was very happy that her rug got an accidental cleaning.
Her rug really needed to be professionally cleaned anyway. With a good cleaning it is healthier, brighter and softer for her family. She thanked us for our accident and said she was going to recommend us to any one who needed area rug cleaning. It was very nice to receive the thank you card from the family, especially since her little ones helped decorate it.
A card is a small piece of paper, but it delivers a lot of happiness. We all need to celebrate the little things in life and let people know that we appreciate what they do because we only this small window of life to do everything we can. All it takes to brighten someone’s day is a smile, a thank you, or a small card.
So thank you for all the small things you do, RugloverMary and thanks for reading my blog.
>Yes!, you read the title correctly. Last week I was very sick, strep throat, and death seemed very welcoming. I don’t take for granted the ability to swallow these days. Last week I couldn’t do it without wanting to cry and scream. Never had strep throat before, do not ever want it again thank you.
So since I couldn’t work for three days the boss, Dusty, had to cover for me. Thankfully he had postponed his trip out of the country last week or else we would of had to close the shop for most of the week. The good thing about the boss covering for me is he got to see what I do and the sort of challenges I deal with. I have it pretty good here at Luv-A-Rug Victoria’s Premier Area Rug Cleaning Experts. The boss pops into the office when he can or needs to, other than that I am here by myself running the shop. I was very surprised when he phoned me at home to let me know that he has a new appreciation for what I do. Some days I don’t feel like I do much at all, but we all have those days when we don’t feel like we accomplished anything. I have found that those days where you wondered why you even bothered are the days that you make the most impact on people.
I remember once, at our old location, a client brought in a rug and we where talking and it came up that her twenty something year old daughter had recently died. I didn’t even think about it I just stretched out my arms and gave her a hug and let her cry on my shoulder, and I cried too. Heck how could I not? A hug is only a little thing, but at the moment it was everything. Funny how that just came back to me. The day I told my boss about my step-dad passing that afternoon he brought me a gorgeous bouquet of flowers, which are still alive almost three weeks later.
I have said this before and even titled a blog about it; The small moments are all we have. I didn’t write anything about area rug cleaning today, but I hope that I caused you to pause and appreciate someone, or something even if only for a moment.
When it had snowed, Victoria, BC back in Dec 2008, I noticed a different feeling in the air. One day I had an appointment that I walked to and everyone I passed in the streets was smiling and saying hello and Merry Christmas. It was awesome. It doesn’t happen often enough anymore. I try to either say hello or smile at everyone I pass in my daily journey. It not only lifts your spirits, but someone else’s too. Remember that smiling won’t crack your face and it is better to have smile lines than frown lines. Try it at least once if not ten times in a day. LOL!
Thanks for reading, RugloverMary