Dirty means time to clean not replace

After a dull, wet winter our area rugs have taken a beating. They have trapped in lot of loose dirty, salt, sand, and mud and after a few months of this they look really grubby. At Luv-A-Rug, in Victoria BC, we clean area rugs that barely look dirty to ones that are more dirt than rug.

Here is one runner that came in very dirty, you can barely see the original colours of the rug. This rug will get a lot of badgering (which is where we vibrate your rugs upside down to remove the deep down dirt), and many cleanings to restore this rug.

After we clean this rug I will do a follow-up blog post to show how it cleans up.

Luv-A-Rug understands that you can be embarrassing by the shape of your rugs, don’t be, we have seen rugs in all states of dirtiness. We care about restoring your rugs to a lovable state and making you happy. We take care of every type of spill, pet accident, moth damage, mold, odours, and dirt.

We are Woolsafe approved company and highly recommended by Persian Rug Guide Cleaners.

Thanks for reading, RugloverMary- caring for all types of rugs in Victoria BC

HELP! My new rug doesn’t look so new

Latex on back of hand tufted rug

A couple of weeks ago Luv-A-Rug receives an e-mail from a lady in Victoria, BC about her rug that she bought on the Internet. She included a couple of photos of her issue with it. The back cotton binding was not completely glued down so someone just slapped on some latex glue and didn’t make it look professional or pretty.

Now you may be thinking that it is the back of the rug, who should care about that. Let me ask you this: if you just bought a new rug would you want to have it looking like that straight from store? The online store she bought it from was not the place that shipped it. When she called the store and told them about the issue, they were not impressed either. They called the shipper/manufacturer and told them that they had shipped an imperfect rug.

The rug owner is hoping the rug manufacturer will pay for the whole repair and not just part of it, since it was their issue to begin with. This is an easy fix for Luv-A-Rug to do. We can just use proper latex glue to re-attach the back binding.

Back edge lifting off from rug

Here is the rug unrolled a bit and you can see the back binding is lifting from the rug. This is not just in this one spot, it is all around the edging on the back. Plus you can also see that the cotton backing on the rug is rippling. Sometimes the backing can be pulled off the rug and replaced, but it can be more than the owner is willingly to invest.

Luv-A-Rug is not a fan of this type of construction because of the lack of quality control by the manufacturers. Some hand tufted rugs have a foul odour, which is permanent, the wool sheds excessively, and the latex glue holding the rug together breaks down and causes white dust to fall out.

I wrote an article about hand tufted rugs on our website. The biggest reason why I don’t like these rugs is they walk a very grey line by calling them hand-made which gets confused with hand-knotted. Not all hand tufted rugs have issues, just enough of them do to give them a bad reputation. If you smell the rug first and test to make sure it doesn’t shed excessively you can enjoy a hand tufted rugs for years. Unfortunately there isn’t anything that can be done once it starts shedding the white dust.

Another thing you may be asking is why didn’t she just send the rug back and buy a another one. The answer is simple, she likes the rug and it took her a long time to find the right colours and size. This happens a lot when you need a rug a certain size and has particular colours or design.You may have to invest in repairs because you cannot replace the rug. Last week we had our hand repair lady fix a tufted rug because the wool had fallen out in little clumps. She had bought the rug here in Victoria last year and when she went back to re-order the same rug, she got an unpleasant surprise.

The rug she owns is not made any more and there is nothing that had the same colours. Since she had decorated around the rug it is not an option to replace it. This is why people put up with imperfections, and pay for repairs and work around them because when you find the perfect rug it is not always replaceable.

When you are looking to buy a new rug in Victoria, BC call us at Luv-A-Rug 250-590-6210/ 800-886-2802, and we can give you a list of reputable rug galleries we trust. Thanks for reading, RugloverMary- rug repair knowledgeable

How and where to find a Reputable Rug and Carpet cleaner

If you never had to hire a carpet or rug cleaner, it can be hard to sort through the countless companies in your city.

How can you choose one that is reputable, does a professional job, stands behind what they do, and won’t price scam you?

Wouldn’t it be nice if there was a place to find a list of pre-screened rug and carpet cleaning companies?

Well I am here to tell you that such a place exists.

Your first place to search for a rug and carpet cleaner in the USA, Canada and even the UK is the Persian Carpet Guide, scroll down the page until you find your city.

Barry O’Connell from SpongoBongo.com has done the hard work for you. He has chosen the best cleaners in many cities using a strict list of guidelines. The companies must be ethical, have the correct training to clean rugs, have a functional website, professional, and clean with the correct methods.

If you don’t find a cleaner in your city, call one from a city close to you to see if they also clean in your area.

In Victoria BC, Luv-A-Rug is your Wool Safe certified area rug cleaners. We care about your rugs and are trained to care for them, making your rugs clean and healthy for your home.

Thanks for reading, RugloverMary- passionate about your rugs

Hey Vancouver BC, Luv-A-Rug can help your rugs that have moth damage

I just got off the phone with a lady from Vancouver BC, which is just across the water from Victoria BC. She was a bit frustrated at the lack of information and companies that take care of moth infested rugs in her area. One short 8 minute call with me, RugloverMary, and she feels much better that her rug can be saved. She has an Indu-Gabbeh that was purchased at the Swedish Home store and it is in the perfect colours for her new home, unfortunately it has moth damage.

I told her that Gabbeh rugs are my favorite all time rugs. I explained to her how the life cycle and feeding needs of the moths works, and what we do to eliminate moth infestations here at Luv-A-Rug, and I gave her a couple of names of companies in Vancouver area that might be able to help her.

Because I was very helpful, friendly and knew how to care for her rug, we are getting her rug brought over to us by courier for cleaning and moth control. Just because we are not in her immediate neighbourhood doesn’t mean that we cannot care for her rug.

If you do not live on Vancouver Island, or near Victoria, BC Luv-A-Rug can still clean and repair your rugs. Our courier is safe, insured and does overnight or next day delivery to most areas.

Here is my video showing a different Gabbeh rug that was a moth feast:


It is not the first time we have had area rugs shipped to us for cleaning. In May 2010 we had a rug from Vernon BC shipped to us for cleaning and repair after the storage unit it was in had a leak. It is also not the first time I have helped someone outside of Vancouver Island/Victoria BC with moth damage. Last year I helped a lady living in Winnipeg, Manitoba via e-mail that had moth damage.

It is nice being the wool moth expert. We all have to be good at something and I like the odd stuff. Moths gross people out, but for me they help me educate clients and the world about how to care, store, and save their beloved rugs

Here is the latest victim of moths to come to our shop. This rug had huge sentimental value to the client, but it was peed on by their dog and then rolled up and stored away without being cleaned. The moth larva had a good feast and were still feasting when I filmed them. This rug was unfortunately too far gone to be saved, so please always get pet accidents professionally cleaned right away.

So if you don’t live in Victoria BC, but find me, RugloverMary, or anything I wrote/filmed about moths contact me. I can help. Either we can get the rug to us here at Luv-A-rug or help you find the right professionals in your area.

Here are a few tips to protect your rugs from moth infestations:

  • Always clean your rugs after a pet accident and storing for even a short time.
  • Vacuum your entire rug and under the edges to eliminate the dirt moths need to survive.
  • Clean your air ducts every year before using them.
  • Clean away any old wasp, bird, rodent nests from outside your home and the attic.
  • Get your rugs professionally cleaned by a Wool Safe Certified company every 1-3 years.

To contact Luv-A-Rug you can call us at 250-590-6210/800-886-2802 or e-mail me directly at mary.luvarug@shaw.ca or luvvie@shaw.ca

Thanks for reading, RugloverMary-helping protect wool rugs from Moths!

What is the most common reason why you get your area rugs cleaned?

The typical answer is not because your rug is dirty. Area rugs are dirty way before they look dirty.

I am in the dog house

The most common reason why you get your rugs cleaned is pet accidents. Our pets know that the rug will work as a great indoor bathroom, as their napkin or to let you know they are not happy with you. It doesn’t seem to matter if you only have one rug or many rugs, pets know that the rug is the place to use.

I know first hand how frustrating it is when your dog pees on the rug. My sweet little Chihuahua, Texas (see picture) likes to forget why we go outside, that is why I only have one rug in my home.

There is one big mistake that you need to stop doing, especially if you have a new puppy and that is waiting. Waiting for puppy to be fully trained before you get your rugs cleaned.

The longer pet urine is in your rug the harder it is to remove the smell and the stains. Plus when your pet starts using your rugs as bathrooms it is harder to get them to stop. There is a myth that if your dog or cat can smell the urine they will continue to keep going on the rugs. That is marginally true. The truer statement is that once they get away with peeing on the rug they think that it is okay to go their. It is more behavioral than odour, unless another animal comes into your home and then they will mark the rug because they smell the urine. Having pet urine, vomit or feces in your rug is not healthy for you, your home, the air you breath, your pets and your rug.

If your pet did any of those things on an article of clothing you would clean it right away, so why would you want to wait weeks or months before you get your rug cleaned?

Thanks for reading, RugloverMary-pet and rug lover

When Should You Get Your Area Rugs Cleaned?

One of the most common questions Luv-A-Rug gets asked is ” How often should my rug be cleaned?” The answer is simple…

Your rugs need to be cleaned before they look dirty. No, really by the time your rug looks dirty it is really dirty. Area rugs can hide several pounds of dirt, dust and allergens before you notice that they need cleaning. A quick way to see what your rug is hiding is to turn it upside down and vacuum the back. It is also best to vacuum the back of your rugs at least once a month, this gets out a lot more dirt and you can also check for hidden moth damage at the same time.

How can you tell when it is time to get your rug cleaned? Other than when your rug gets a bad spill, pet accident, moth damage, or flood damage most rugs need to be cleaned the same time every year or two. Entrance mats and hallway runners need to be at least twice a year because they get all the dirt from outside. Rugs in a the main used room should be cleaned every year. If you have young children, pets, or allergies/sensitivities rugs should be cleaned every 9 to 12 months  to rid your rugs of the all dust and allergens.

Luv-A-Rug can just rid your rugs of the dust, allergens and loose dirt only. Our Rug badger vibrates the loose dirt and allergens out of your rug and can be done anytime. It will not remove and odours, spots or stains, but it makes your rugs healthy for your home. Cleaning is best for your rugs, but between cleanings Luv-A-Rug can vibrate out the loose dirt and allergens.

A little while back I wrote a blog about how to clean your whole house over the period of a year and getting your rugs cleaned is part of that agenda. With today’s technology we can program our lives months and years in advanced. It takes seconds to write down or type into our phones or computer to get rugs cleaned on a certain a day.

The best time to get them cleaned is when you will be away on vacation. That way you won’t miss having it in your home and if you have a house/pet sitter you won’t have to worry about it getting spilled on or being used as a bathroom by your pets while you are away.

Luv-A-Rug makes it very easy to get your rugs picked up and delivered. We can get your rugs picked up during the week or also on Saturdays. Call us at 250-590-6210/1-800-886-2802.

Thanks for reading, RugloverMary-helping your rugs stay their best and healthy for you.

Chinese wool area rug inquiry from the Netherlands

I am still amazed at how far and wide my blog reaches. In August I received this e-mail from R. in the Netherlands (names have been removed for privacy). I am honored that people ask me for my professional opinion and knowledge.a bout rugs.

Hello Mary.
I was searching for info for an I think Chinese rug with dragons and came on your blog. I think you know a lot about these kinds of rugs so that is why I send you this mail. My parents became hold of this rug from a friend who has had it for a long time. We don’t know if they bought it new or second-hand. The rug is a bit dirty with some spots that are difficult to clean we think.

Do you think it is worth to clean this rug or maybe we should try to sell it.

The rug is about 4.3 meters x 3.0 meters ( 6×9 feet) and weighs 60 or 70 kilo, I think. (to lift it we needed at least 2 adults)

Hopefully you can tell me a little more about this rug.

With kind regards,
 R.
 Rosmalen, The Netherlands

Here is my response to their e-mail:


Hello R., wow thanks for reading my blog. It is always nice to know that my blog reaches world-wide. Honestly R., any rug that you love and have a use for is always worth getting clean. I view rugs as a work of art more so than a floor covering. They make me feel good when I see and use them.

Five Clawed Chinese Dragon rug

This is a gorgeous Chinese rug. I love the dragons; they are fighting one another which is a typical Chinese usage of dragons. In my opinion the Chinese were the best at making the best blue in their rugs. I like that the dragon’s have 5 claws too, that is rare to see over here in Canada, especially Victoria. Most Chinese rugs with dragons have only 4 claws. (5 clawed dragons used to be only woven for royalty)

Chinese rugs are sensitive to spills, spot cleaners, improper cleaning and pet accidents, so they tend to stain easily. I am not sure if the spots on your rug would disappear or not. There looks to be some fading along the sides too. There are also some areas where the pile is worn down from use.

The rug would look a lot better if the fringes were removed and a serged edging sewn on. The fringes are very dingy and worn out.

Here is my video on how to tell if you will like your rug without fringes

I do hope that you have a use for this rug or if you do end up selling it that the new owners love it as much as I do. Thanks Mary.

They responded back that they really had no use for the rug due to the size, so they were going to try to sell it. I was hoping that they loved the rug enough to keep it, but we can’t keep every rug we get.

If you have a rug that you want me to write about e-mail me your story and pictures of the front and back. I love learning the personal history of rugs it makes them just that much more special. E-mail me at mary.luvarug@shaw.ca.

Thanks for reading and sharing, RugloverMary