HELP! My new rug doesn’t look so new

Latex on back of hand tufted rug

A couple of weeks ago Luv-A-Rug receives an e-mail from a lady in Victoria, BC about her rug that she bought on the Internet. She included a couple of photos of her issue with it. The back cotton binding was not completely glued down so someone just slapped on some latex glue and didn’t make it look professional or pretty.

Now you may be thinking that it is the back of the rug, who should care about that. Let me ask you this: if you just bought a new rug would you want to have it looking like that straight from store? The online store she bought it from was not the place that shipped it. When she called the store and told them about the issue, they were not impressed either. They called the shipper/manufacturer and told them that they had shipped an imperfect rug.

The rug owner is hoping the rug manufacturer will pay for the whole repair and not just part of it, since it was their issue to begin with. This is an easy fix for Luv-A-Rug to do. We can just use proper latex glue to re-attach the back binding.

Back edge lifting off from rug

Here is the rug unrolled a bit and you can see the back binding is lifting from the rug. This is not just in this one spot, it is all around the edging on the back. Plus you can also see that the cotton backing on the rug is rippling. Sometimes the backing can be pulled off the rug and replaced, but it can be more than the owner is willingly to invest.

Luv-A-Rug is not a fan of this type of construction because of the lack of quality control by the manufacturers. Some hand tufted rugs have a foul odour, which is permanent, the wool sheds excessively, and the latex glue holding the rug together breaks down and causes white dust to fall out.

I wrote an article about hand tufted rugs on our website. The biggest reason why I don’t like these rugs is they walk a very grey line by calling them hand-made which gets confused with hand-knotted. Not all hand tufted rugs have issues, just enough of them do to give them a bad reputation. If you smell the rug first and test to make sure it doesn’t shed excessively you can enjoy a hand tufted rugs for years. Unfortunately there isn’t anything that can be done once it starts shedding the white dust.

Another thing you may be asking is why didn’t she just send the rug back and buy a another one. The answer is simple, she likes the rug and it took her a long time to find the right colours and size. This happens a lot when you need a rug a certain size and has particular colours or design.You may have to invest in repairs because you cannot replace the rug. Last week we had our hand repair lady fix a tufted rug because the wool had fallen out in little clumps. She had bought the rug here in Victoria last year and when she went back to re-order the same rug, she got an unpleasant surprise.

The rug she owns is not made any more and there is nothing that had the same colours. Since she had decorated around the rug it is not an option to replace it. This is why people put up with imperfections, and pay for repairs and work around them because when you find the perfect rug it is not always replaceable.

When you are looking to buy a new rug in Victoria, BC call us at Luv-A-Rug 250-590-6210/ 800-886-2802, and we can give you a list of reputable rug galleries we trust. Thanks for reading, RugloverMary- rug repair knowledgeable

HELP! My Rug has changed colour after I cleaned it

When buying an area rug you have to consider the size, colour, design, checking for bad smells and fibers shedding. As if that doesn’t seem like enough I come along and write about one more thing to add to the list. This isn’t a new thing I’ve just seen, but it is the first time I have noticed it in a wool hand tufted designer area rug.

A lady brought her area rug that had an unfortunate pet accident in to Luv-A-Rug for a cleaning. She used everyday baking soda and a home steam cleaner to spot clean the affected area. After she was done cleaning it she noticed it had turned white in the area she spot cleaned, as shown in the picture below.

Now baking soda isn’t great for a wool rug to begin with, but it seemed to remove the colour way too easily.

Usually baking soda lightens only the spot where used not the whole area that was steamed cleaned. I was a bit baffled as to why the rug lightened so easily.

As I am wracking my brain for an answer for the client I separated the fibers of the rug and found the reason as to why her area rug changed colour so easily.
The picture may not show it too well

The tips of the fibers are a golden colour while the rest of the wool fiber is an off white. The other colours used in the design were the same all the way through except the white.

The reason for the is that after the rug was made someone decided that the white didn’t look right and changed it to a golden colour.

The process used is called “tea staining”, it is a good way to make a rug look antique. The manufacturer uses synthetic dyes, herbs or even tea in a wash to only dye the tips of the fibers to give the rug a warm yellow antique look.

When you are selecting an area rug check the fibers to see if the colour is uniform all the way down the fiber, especially when you are looking at a hand tufted rug (a tufted rug is a rug that has a fabric backing on it).

By checking a rug thoroughly before buying saves you money, time and the headache of finding out that your is ruined because of tea staining and improper cleaning.

Thanks for reading, RugloverMary