HELP! My new rug doesn’t look so new

Latex on back of hand tufted rug

A couple of weeks ago Luv-A-Rug receives an e-mail from a lady in Victoria, BC about her rug that she bought on the Internet. She included a couple of photos of her issue with it. The back cotton binding was not completely glued down so someone just slapped on some latex glue and didn’t make it look professional or pretty.

Now you may be thinking that it is the back of the rug, who should care about that. Let me ask you this: if you just bought a new rug would you want to have it looking like that straight from store? The online store she bought it from was not the place that shipped it. When she called the store and told them about the issue, they were not impressed either. They called the shipper/manufacturer and told them that they had shipped an imperfect rug.

The rug owner is hoping the rug manufacturer will pay for the whole repair and not just part of it, since it was their issue to begin with. This is an easy fix for Luv-A-Rug to do. We can just use proper latex glue to re-attach the back binding.

Back edge lifting off from rug

Here is the rug unrolled a bit and you can see the back binding is lifting from the rug. This is not just in this one spot, it is all around the edging on the back. Plus you can also see that the cotton backing on the rug is rippling. Sometimes the backing can be pulled off the rug and replaced, but it can be more than the owner is willingly to invest.

Luv-A-Rug is not a fan of this type of construction because of the lack of quality control by the manufacturers. Some hand tufted rugs have a foul odour, which is permanent, the wool sheds excessively, and the latex glue holding the rug together breaks down and causes white dust to fall out.

I wrote an article about hand tufted rugs on our website. The biggest reason why I don’t like these rugs is they walk a very grey line by calling them hand-made which gets confused with hand-knotted. Not all hand tufted rugs have issues, just enough of them do to give them a bad reputation. If you smell the rug first and test to make sure it doesn’t shed excessively you can enjoy a hand tufted rugs for years. Unfortunately there isn’t anything that can be done once it starts shedding the white dust.

Another thing you may be asking is why didn’t she just send the rug back and buy a another one. The answer is simple, she likes the rug and it took her a long time to find the right colours and size. This happens a lot when you need a rug a certain size and has particular colours or design.You may have to invest in repairs because you cannot replace the rug. Last week we had our hand repair lady fix a tufted rug because the wool had fallen out in little clumps. She had bought the rug here in Victoria last year and when she went back to re-order the same rug, she got an unpleasant surprise.

The rug she owns is not made any more and there is nothing that had the same colours. Since she had decorated around the rug it is not an option to replace it. This is why people put up with imperfections, and pay for repairs and work around them because when you find the perfect rug it is not always replaceable.

When you are looking to buy a new rug in Victoria, BC call us at Luv-A-Rug 250-590-6210/ 800-886-2802, and we can give you a list of reputable rug galleries we trust. Thanks for reading, RugloverMary- rug repair knowledgeable

The Down Side of Rug Cleaning

It is another lovely rainy week in Victoria, B.C. I have made Victoria, B.C., Canada my home for the last eleven years and every winter I wonder why. I do not like the dreary grey weather we get five months every winter. I grew up with snow, freezing windchill factors and sun.
My point to all this is that due to the lack of sunlight I am not always feeling the best of spirits 24/7 in the winter. I do my best not to let it show at work, but when a cleaning or repair job doesn’t meet clients expectations it really affects me.
Since clients do not use our terminology things can happen that they didn’t want to. An example of this happened today about an hour ago.
The pictures below are of an indu-persian runner, 2×10 feet. It is a very interesting area rug, as you can see the rug has bright pink coral motifs in the center. This was not a re-dye. It looks like the weaver started with using the coral and ran out, so they changed to an orange. I can tell by the many lines of abrash (colour changes in the wool or dye batches. The colour change is across the width of the rug) that they were using small batches of wool dyed at different times. I would guess that the coral ran out and they couldn’t make any more. The coral stops just after the center motifs.

This is the beginning or the rug.

This is the end of the rug with no coral.

The pink coral is the focal point to this rug and is a usual colour to see in an indu-persian wool area rugs, at least in my experience.
The client wanted a new fringe on the rug and through mis-communication and mis-understanding the ends were serged instead.
The rug is now going to get a new fringe put on. At Luv-A-Rug our guarantee is that if you are not 100% thrilled with the results it is free*. The cleaning and repair results are discussed when the rug is first inspected with the clients.
Hopefully the client will be happier after the fringe is replaced, no charge to her of course nor for the serging.
Unfortunately mis-communication happens in this business as with life no matter how much we try to make ourselves clear. Since we cannot see into other people’s minds, I would love to have telepathic abilities, we have to do everything we can to make it right if a mistake was made.

Until I get a good sign off line,RugloverMary.